Duty Manager - Luxury Hospitality

Join Westin Hotels & Resorts in beautiful Bali as a Duty Manager and become part of a world-class hospitality team dedicated to enhancing guest well-being. In this pivotal role, you will oversee daily operations, ensuring seamless service delivery while embodying the luxury and hospitality standards of our esteemed brand. Located in the vibrant and serene area of Canggu, you'll be part of a dynamic team that thrives on delivering exceptional service and creating memorable guest experiences.

As a Duty Manager, you'll be responsible for managing front desk operations, coordinating with housekeeping, food and beverage services, and other departments to ensure a smooth and enjoyable stay for our guests. You'll use tools like Cvent, Opera, and Microsoft Teams to streamline operations and maintain high standards of service. With a focus on guest satisfaction and operational efficiency, you'll play a crucial role in maintaining the Westin Hotels & Resorts reputation for excellence in luxury hospitality.

📋 Tanggung Jawab Pekerjaan

• Oversee front desk operations, including check-ins, check-outs, and guest inquiries.
• Coordinate with housekeeping, food and beverage services, and other departments to ensure seamless service delivery.
• Manage guest reservations and room assignments using Cvent and Opera systems.
• Monitor and maintain high standards of cleanliness and service quality.
• Handle guest complaints and concerns, ensuring timely resolutions.
• Collaborate with the team to implement and maintain service standards and protocols.
• Provide exceptional guest service, embodying the luxury and hospitality standards of the Westin brand.
• Participate in team meetings and contribute to the continuous improvement of operations.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in hospitality management, preferably in a luxury or upscale hotel setting.
• Proven track record of managing front desk operations and coordinating with multiple departments.
• Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
• Familiarity with hospitality management systems such as Cvent, Opera, and Microsoft Teams.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving skills and the ability to think critically in high-pressure situations.
• Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• Certification in hospitality management or a related field is a plus.

🛠️ Keahlian

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