Customer Service Representative (CSR) - GraPARI Yogyakarta

Join Infomedia Nusantara as a Customer Service Representative (CSR) at GraPARI Yogyakarta and become a key part of our mission to deliver exceptional customer experiences. In this role, you will serve as the first point of contact for customers and prospective clients, ensuring their needs are met with professionalism and efficiency. GraPARI, a leading name in the retail and wholesale industry, is committed to providing top-notch service to its customers. Located in the heart of Yogyakarta, this role offers a dynamic work environment and the opportunity to grow within a reputable company.

As a CSR, you will handle customer inquiries, complaints, and feedback, ensuring a positive and satisfactory experience for every customer. You will also assist in the sales process, providing information about products and services, and helping to close deals. This role is perfect for someone who thrives in a customer-facing environment and is passionate about delivering excellent service.

Join our team and be part of a company that values its employees and customers alike. With competitive salaries and a supportive work culture, GraPARI Yogyakarta offers the perfect platform to launch or advance your career in customer service.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions, ensuring a high level of customer satisfaction.
• Assist in the sales process by providing product and service information to customers.
• Process customer orders and transactions, ensuring accuracy and efficiency.
• Maintain and update customer records in the company's CRM system, ensuring all information is accurate and up-to-date.
• Provide exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Collaborate with other departments to resolve customer issues and ensure a seamless customer experience.
• Monitor customer feedback and use it to improve our services and products.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a customer service or sales role, preferably in the retail or wholesale industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong problem-solving skills, with the ability to handle difficult customers and situations.
• Proficiency in using CRM systems such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Indonesian language, both written and spoken.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Ability to work both independently and as part of a team.

🛠️ Keahlian

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